At Jewels By Aadisha, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, browse our products, create an account, place an order, or otherwise interact with our Services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described below.
1. Information We Collect
When you visit our website, place an order, create an account, contact us, or otherwise interact with our Services, we may collect certain information necessary to provide our Services to you.
Personal Information: Depending on how you interact with our website, we may collect information such as:
- Full name
- Billing and shipping address
- Phone number
- Email address
- Payment and transaction-related information
- Order details and purchase history
- Account information, where applicable
- Information you provide when contacting our customer support team
Device and Usage Information: When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, pages visited, referring pages, and information regarding how you interact with our website.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process, confirm, and fulfill your orders.
- To arrange shipping and delivery of your purchases.
- To process payments and prevent fraudulent transactions.
- To communicate with you regarding your orders, payments, shipping, returns, refunds, and customer service requests.
- To provide customer support and respond to your inquiries.
- To maintain and manage your account, where applicable.
- To improve our website, products, Services, and overall customer experience.
- To understand website usage and analyze trends and customer interactions.
- To detect, investigate, and prevent fraudulent, unauthorized, or illegal activities.
- To comply with applicable legal, regulatory, accounting, or administrative requirements.
- To send promotional or marketing communications where permitted by applicable law and where appropriate consent has been provided.
3. Shopify and Third-Party Service Providers
Our online store is powered by Shopify. Shopify provides the e-commerce platform that enables us to offer our products and Services, process orders, and manage our online store.
We may also use third-party service providers to assist us with payment processing, shipping, logistics, website functionality, analytics, customer support, fraud prevention, and other business operations.
These third parties may have access to certain personal information only to the extent necessary to perform the services they provide to us. They are expected to handle such information in accordance with applicable privacy and security requirements.
4. Payment Information
When you make a purchase through our website, your payment information may be processed by our third-party payment service providers.
We do not intentionally store complete payment card information such as your full credit or debit card number on our own servers. Payment information may be collected and processed directly by the applicable payment gateway or payment service provider according to its own privacy policy and security practices.
5. Shipping and Delivery Information
To fulfill your order, we may share necessary information such as your name, shipping address, phone number, order details, and other delivery-related information with our logistics and courier partners.
Our primary shipping and logistics partner is Shiprocket, which may use its network of courier partners to deliver your order.
This information is shared only to the extent reasonably necessary to process and deliver your order, provide tracking information, handle delivery issues, and facilitate returns or reverse pickups where applicable.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, maintain shopping cart information, understand website usage, and improve your browsing experience.
Cookies may also be used by third-party services integrated with our website for analytics, advertising, security, or other functionality.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and availability of some features of our website.
7. Marketing and Promotional Communications
Where permitted by applicable law, we may use your contact information to communicate with you about our products, offers, promotions, new launches, or other information that may be relevant to you.
You may opt out of promotional email communications by using the unsubscribe option included in the relevant communication or by contacting us using the contact details provided below.
Please note that even if you opt out of promotional communications, we may still send you necessary transactional or service-related communications, including order confirmations, shipping updates, payment notifications, return or refund updates, and other communications required to fulfill your order or provide our Services.
8. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share your information with trusted third parties where necessary to operate our business and provide our Services, including:
- Shopify and technology service providers.
- Payment gateways and payment processing providers.
- Shiprocket and courier or logistics partners.
- Website hosting, analytics, security, and technical service providers.
- Customer support and communication service providers.
- Professional advisors, where reasonably necessary.
- Government authorities, regulators, courts, or law enforcement agencies where required by applicable law.
We may also disclose information where reasonably necessary to protect our rights, property, customers, employees, business operations, or the security of our website and Services.
9. Fraud Prevention and Security
We may use personal information and transaction information to identify, investigate, and prevent fraudulent transactions, unauthorized access, abuse, and other potentially harmful or illegal activities.
We take reasonable administrative, technical, and organizational measures to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
11. Your Privacy Choices and Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where permitted by applicable law.
- Withdraw consent where processing is based on consent.
- Opt out of certain promotional communications.
- Raise questions or concerns regarding how your personal information is handled.
Some information may need to be retained where required by law, necessary for legitimate business purposes, or required to complete transactions, resolve disputes, prevent fraud, or enforce our agreements.
12. Children’s Privacy
Our website and Services are intended for individuals who are legally capable of entering into transactions under applicable law.
We do not knowingly collect personal information from children for the purpose of independently providing them with our Services. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and take appropriate action.
13. Third-Party Websites and Links
Our website may contain links to third-party websites, applications, services, or platforms that are not operated or controlled by Jewels By Aadisha.
If you choose to access a third-party website or service, your interaction with that third party will be governed by its own privacy policy and terms. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
14. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal requirements, or other relevant circumstances.
The updated Privacy Policy will be posted on this page with the revised content. You are encouraged to review this page periodically to remain informed about how we handle personal information.
Your continued use of our website after changes to this Privacy Policy are posted may constitute your acknowledgment of the updated policy to the extent permitted by applicable law.
15. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:
- Trade Name: Aadisha
- Official Email: connect@jewelsbyaadisha.com
- Secondary Email: jewelsbyaadisha@gmail.com
- Phone Number: 8744035518
- Registered Office Address: 198/7, Ramesh Market, East of Kailash, New Delhi, Delhi-110065
- GST Registration Number: 07AETPT2196R1Z7
- Customer Service Hours: Monday to Saturday (10:00 AM – 7:00 PM) IST
Jewels By Aadisha is an exclusively online retailer and does not operate a physical storefront, showroom, or retail location for customer visits, in-person shopping, or direct drop-offs/pick-ups.